VoIP Your Life Steps in for Sunrocket Customers Left in the Dust

With the collapse and sudden closure of SunRocket, more than 200,000 VoIP subscribers woke up and found their phone service unceremoniously turned off. The result has left many customers with a bad taste in their mouth and set the tech community ablaze with rumors as to why a company with yearly growth and a decent user base shut its doors overnight.  However, on the flipside of things, companies like VoIP Your Life have stepped up to ensure that customers still willing to stay with VoIP phone service are given the opportunity to quickly and easily transfer their number and services with minimal interruptions.

  All of the existing features, reviewed previously here, are intact, including the Virtual Phone Numbers, free hardware and porting, all steps above the service these users enjoyed while with SunRocket. The existing adaptors from SunRocket do not work with VoIP Your Life’s service, though they do provide a new one for free after shipping costs. VoIP Your Life has also made it possible to receive the adaptor and necessary hardware with enhanced shipping services for former SunRocket customers with no additional cost. While portability of a former SunRocket phone number is not guaranteed VoIP Your Life offers a service to verify all numbers and locations that it can port. They have made it easier than most of other services to prove that you had previous service and that the number you are porting is from a transfer to VoIP Your Life from SunRocket. For that reason, VoIP Your Life has offered one of the more appealing service plans for prospective transferred users. 

There is no special discount from VoIP Your Life; however they do extend all of their existing special offers including the free hardware, number porting and virtual numbers. Additionally, the contracts that many users signed and prepaid with SunRocket do not exist with VoIP Your Life, thankfully cutting out any chance of users being shorted on their service if something happens.   Most importantly, VoIP Your Life has established a specific FAQ for former SunRocket users to learn more about the transfer of service and the possible changes that might entail. Though there is a definite anger among those 200,000 users who were ignored so easily, many companies have done their best to pick up the pieces. Whether companies like VoIP Your Life and VIA Talk are truly trying to help old customers or snag easy new customers for their service is up to the customers to decide. Ultimately, the repercussions of the SunRocket debacle are still being discussed and felt out by the VoIP community. It remains to be seen whether there will be a service backlash over their collapse. However, as the Yankee Group recently reported, regardless of technical or legal problems, VoIP service continues to grow.