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August 22, 2007

Skype outage causes frustration for customers

Posted in: VOIP News

Outages and disruption to Skype’s service caused suffering to many users last week, when an “unexpected interaction between its servers and users’ PCs” prevented millions of people from signing into the service and making calls.  A statement on Skype’s website blamed a security software upgrade, issued by Microsoft, which caused an unusually high number of Skype users to attempt their logins simultaneously, causing contention at the Skype network.

Skype have since issued a statement to its’ customers, which read “as a result of this disruption, Skype was unavailable to the majority of its users for approximately two days…  we’d like to apologise and thank you. Precisely in that order.”

If you’re a Skype user, and were affected by the weekend’s outage, add a comment to this post and let your fellow VoIPers know what you think of the Skype service.  Was it enough to send you elsewhere for your VoIP service, or is it just a small blemish on an otherwise excellent record?

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